Terms of Service
These Terms of Service (the "Terms") govern your use of sole-obsession.com (the "Service"), operated by Sole Obsession Ecommerce Ltd, a company registered in England and Wales (Company No. 17019850), with US operational mailing address in Wilmington, Delaware (the "Company", "we", "us", "our"). By accessing or using the Service, you agree to be bound by these Terms.
1. Eligibility
You must be at least 18 years of age to use the Service. By creating an account or making a purchase, you represent and warrant that you are 18 or older and have legal capacity to enter into binding contracts under the laws of your state of residence.
2. Account Registration
To buy or sell on the Service, you must register for an account. You agree to provide accurate, current, and complete information and to keep your account credentials confidential. You are responsible for all activity that occurs under your account. We may suspend or terminate accounts that violate these Terms.
3. Seller Identity Verification
All sellers must complete identity verification via our third-party verification provider (Didit) before listing items. We collect and verify government-issued ID and biometric data solely for the purpose of preventing fraud and confirming seller identity. See our Privacy Policy for details on how this data is handled.
4. Marketplace Role
Sole Obsession is an online marketplace connecting buyers and sellers. Sellers are independent contractors, not employees or agents of the Company. The Company does not manufacture, own, sell, or take possession of items listed on the Service. Sellers are solely responsible for the items they list, including condition, description accuracy, packaging, and shipping.
5. Listings and Prohibited Items
Sellers may list pre-worn socks, footwear, and related apparel items that comply with our Acceptable Use Policy. Listings must not contain explicit imagery, content depicting minors, items inconsistent with our payment processor's terms of service, or any other items prohibited by federal, state, or local law. The Company reserves the right to remove any listing at our sole discretion and to suspend sellers who violate this policy.
6. Pricing and Payment
All prices are displayed and charged in US Dollars. Sellers set their own list prices. The Company collects a 30% platform fee on the item price (not on shipping). Payment is processed by Stripe, Inc. ("Stripe"). By providing payment information, you authorize the Company and Stripe to charge your payment method for the amounts due. Sales tax is calculated and collected via Stripe Tax where the Company is registered for tax collection in your state; you remain responsible for any taxes the Company is not registered to collect in your jurisdiction.
7. Shipping
Orders ship via tracked USPS delivery with tracking included. Standard delivery is 1-3 business days domestic. The seller's address is never displayed on the shipping label; all packages ship from the Company's designated US platform return address. Buyers are responsible for providing accurate shipping addresses. The Company is not liable for lost or stolen packages once delivered per USPS tracking confirmation.
8. Returns and Refunds
Due to the hygiene-sensitive nature of pre-worn intimate apparel and personal-use items, all sales are final. Used and worn items are exempt from standard distance-selling return rights on hygiene grounds. The Company will mediate disputes where a listing is materially misrepresented (different item shipped, condition substantially worse than described, damage in transit not caused by the buyer). Refund decisions are made at the Company's sole discretion based on photo evidence, shipping tracking, and listing description.
9. Buyer Conduct
Buyers must not: harass or threaten sellers; attempt to circumvent platform payment by transacting off-Service; abuse the dispute process; or use the Service for unlawful purposes. Violations result in account suspension.
10. Seller Conduct
Sellers must: ship within 24 hours of payment clearing; provide accurate item descriptions and photos; not solicit off-platform payments; not list explicit imagery or items prohibited by our Acceptable Use Policy; comply with all applicable federal, state, and local law including tax law. Sellers receiving 1099-K from Stripe are solely responsible for reporting income to the IRS and applicable state tax authorities.
11. Intellectual Property
The Service, its design, code, logos, trade names, and trademarks are owned by the Company. You may not copy, modify, distribute, or create derivative works without our prior written consent. Sellers retain ownership of their listing photos and content but grant the Company a worldwide, royalty-free, non-exclusive license to use, display, and promote their listings on and via the Service.
12. DMCA / Copyright Infringement
If you believe content on the Service infringes your copyright, send a DMCA notice to our registered agent at the contact below. Notices must comply with 17 U.S.C. § 512(c)(3). DMCA agent: Sole Obsession Ecommerce Ltd, c/o iPostal1 [Wilmington, DE address], dmca@sole-obsession.com.
13. Disclaimer of Warranties
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, secure, or error-free.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO THE COMPANY IN THE PRECEDING TWELVE MONTHS, OR (B) ONE HUNDRED US DOLLARS ($100). IN NO EVENT WILL THE COMPANY BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. Some jurisdictions do not allow limitation of liability for consequential or incidental damages, so portions of this limitation may not apply to you.
15. Indemnification
You agree to indemnify and hold harmless the Company, its officers, directors, employees, and agents from any claim, loss, or expense (including reasonable attorneys' fees) arising from your breach of these Terms, your use of the Service, or your violation of any law or third-party rights.
16. Governing Law and Dispute Resolution
These Terms are governed by the laws of England and Wales, without regard to conflict-of-law principles. For disputes that cannot be resolved informally, you and the Company agree to bring claims exclusively in the courts of England and Wales, or, where you are a US consumer and applicable consumer-protection law guarantees you a right to bring claims in your home state, in the courts of your state of residence. Nothing in this section limits your statutory consumer rights under applicable US state law.
17. Changes to These Terms
We may update these Terms from time to time. Material changes will be notified via email or via a prominent notice on the Service. Continued use of the Service after changes take effect constitutes acceptance.
18. Termination
We may suspend or terminate your account at our discretion, with or without notice, for any breach of these Terms or for any conduct we believe in good faith violates our Acceptable Use Policy or applicable law. You may close your account at any time by emailing support@sole-obsession.com.
19. Contact
Sole Obsession Ecommerce Ltd
US operational mailing address: [iPostal1 Wilmington, Delaware address — to be finalized]
Email: support@sole-obsession.com
UK registered office: 18 Bethesda Rise, Rogerstone, Newport, NP10 9SY, UK
Company No. 17019850 (England and Wales)